Privacy Policy

Effective Date: August 1, 2026

Welcome to Captain Cook Casino. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services in New Zealand. By accessing or using our site, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of personal information:

• Identity Information: Name, date of birth, gender.
• Contact Information: Email address, phone number, postal address.
• Account Information: Username, password, transaction history.
• Payment Information: Credit/debit card details, billing information.
• Technical Data: IP address, browser type, operating system, device information.
• Usage Data: Pages visited, time spent on site, clicks, preferences.
• Verification Data: Documents or information required to verify your identity as per New Zealand regulations.

2. How We Use Your Information

We use your personal information to:

• Provide and manage your account and access to our casino services.
• Process deposits, withdrawals, and payments securely.
• Verify your identity to comply with New Zealand laws and regulations.
• Improve our website, products, and services.
• Personalize your experience and provide customer support.
• Send you promotional offers and updates (where you have consented).
• Detect and prevent fraud, money laundering, and other unlawful activities.
• Comply with legal obligations and respond to lawful requests.

3. Disclosure of Your Information

We may share your personal information with:

• Service providers and partners who assist us in operating our website and services.
• Payment processors and financial institutions for transaction purposes.
• Regulatory authorities and law enforcement agencies as required by law.
• Third parties involved in fraud prevention and security monitoring.

We do not sell your personal information to third parties.

4. International Transfers

Your information may be transferred to and stored in countries outside New Zealand, including countries that may not have the same data protection laws. We take appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable laws.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

• Access your personal information held by us.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and contractual limitations.
• Withdraw consent to marketing communications at any time.
• Complain to the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Captain Cook Casino
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Casino Street, Auckland 1010, New Zealand

Thank you for trusting Captain Cook Casino with your personal information.