Responsible Gambling at Captain Cook Casino

At Captain Cook Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment

Captain Cook Casino takes responsible gambling seriously. We comply with all applicable New Zealand gambling regulations and work in partnership with leading organisations to promote safer gambling practices. We continuously review and update our tools and policies to ensure the highest standards of player protection are maintained.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money on gambling than you can afford to lose
• Borrow money or sell possessions to fund gambling
• Feel anxious, irritable, or restless when not gambling
• Chase losses by continuing to gamble after losing
• Neglect work, family, or personal responsibilities due to gambling
• Lie to friends or family about how much time or money you spend gambling
• Use gambling as a way to escape stress, depression, or other problems

If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.

Self-Assessment

Not sure if your gambling habits are healthy? You can take a free, confidential self-assessment test provided by the Problem Gambling Foundation of New Zealand:

www.pgf.nz

Responsible Gambling Tools

Captain Cook Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for each gaming session. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent or won during your session. These pop-up notifications help you stay aware of your activity.

Cool-Off Period

If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets.

Self-Exclusion

If you feel that gambling is becoming a problem, you can request a self-exclusion from Captain Cook Casino. Self-exclusion options are available for periods of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be closed, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended (except for permanent exclusion, which cannot be reversed).

To request self-exclusion, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

Protecting Minors

Captain Cook Casino strictly prohibits gambling by persons under the age of 18. We carry out age verification checks on all new accounts and reserve the right to request additional documentation at any time to confirm a player's age and identity.

If you share your device with children or young people, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

• Net Nanny
• CYBERsitter
• Gamban — blocks access to all gambling websites across your devices

Please ensure that your account login details are kept private and never shared with minors.

Support Organisations in New Zealand

If you or someone you know needs help with a gambling problem, the following organisations offer free, confidential support in New Zealand:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available around the clock for anyone concerned about their own or someone else's gambling.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems.

• Website: www.gamblersanonymous.org.nz

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it
• Only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Take regular breaks and do not gamble for extended periods
• Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
• Balance gambling with other leisure activities
• Never chase your losses
• Keep track of the time and money you spend gambling

Contact Us

If you have any questions about our Responsible Gambling tools or policies, or if you need assistance setting limits or requesting self-exclusion, please do not hesitate to contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via our website

This page was last updated in June 2026. Captain Cook Casino is committed to reviewing and improving our responsible gambling measures on an ongoing basis to ensure the wellbeing of all our players.